Pool closure update: A critical malfunction within our pool infrastructure has led to the closure of our 50m pool, learn to swim pool & aquatic playground. Unfortunately this means all aquatic areas except the Wellbeing area (warm water pool, spa, sauna & steam room) will remain closed, with a goal to re-open on Friday 27 October. We sincerely apologise for the inconvenience that this has caused and are doing everything in our power to rectify the issue.

FAQ

  • GYM

  • I have never had an exercise program before. How will I know what to do and how to exercise safely?

    Not a problem at all. We understand that starting an exercise program for the first time can sometimes be a little intimidating. Therefore as a new member, you are assigned with your own fitness professional who will guide, support and motivate you through those important early stages.

    After an initial health consultation, your fitness professional will design an individualised exercise program, specifically designed to meet your goals. Not only that but every 5 weeks your membership entitles you to a re-assessment to ensure that you are on track with your fitness goals.

    Fitness Professional are always available on the gym floor to answer any questions or to assist you with your program between appointments.

  • What do I need to bring for my workouts?

    A small towel and we recommend a drink bottle. There is a water station located in the gym foyer and on gym floor where you can fill up your bottle. 

  • Can I leave my bag in the gym while working out?

    Unfortunately, no. PARC provides lockers free of charge to members; causals are able to hire the use of a temporary locker. Lockers are located throughout the centre. Please do not bring any valuables into the Centre as PARC will not be responsible for items that go missing.

  • What are your gym rules?

    PARC requests that each member and guest abides by the following:

    • Follow staff instructions at all times
    • Bring a water bottle and sweat towel at all times
    • Wear appropriate footwear and clothing
    • Practice personal hygiene by wiping down equipment when finished
    • For the comfort of others patrons please ensure personal hygiene is maintained
    • Use lockers provided for bags and other personal belongings
    • Do not drop weights
    • Use safety collars at all times
    • Please place weights and equipment away after use
    • Allow others to use equipment between sets
    • Press STOP on treadmills when finished
    • Limit your time to 30 minutes on pieces of cardio during peak times
    • Please refrain from using unfamiliar equipment without the advice of staff
    • Do not engage in anti-social behaviour such as swearing, excessive grunting or aggressive behaviour
    • Have your membership ID on you at all times
  • LEARN TO SWIM

  • When do lessons run?

    PARC Swim operates a 44 week program each year. A calendar of dates is published annually.

  • Do lessons run on Public Holidays?

    No. You are more than welcome to bring the family down for a swim on a public holiday in addition to the student and Responsible Adult.

  • Can I suspend my membership over the school holidays?

    We operate a 44 week program with some lessons running in the school holidays. If you suspend for more than 4 consecutive weeks during non-school holiday periods, you will not be guaranteed the same lesson day and time upon your return. A maximum of 8 weeks suspension is permitted in any calendar year.

  • I’m going on holiday for two weeks when lessons are on. What can I do? ?

    You may suspend your membership for those two weeks as long as we receive prior notice.

  • My child is sick and unable to attend his class. Can I have a makeup class?

    There are three options here:

    1. Ask for a makeup lesson. One makeup class per term is offered and is subject to space available. You must give us notice prior to the lesson that your child will not be attending.
    2. If you can bring in a medical certificate, we will place a credit on your account.
    3. You can use your suspension allowance.
  • I have a full PARC Swim membership – what is included?

    The student and a responsible adult can come to the pool at any time outside of the student’s regular lesson time. This is a great opportunity for your child to practise their skills which will aid retention. You can book a makeup class if you miss a lesson (as long as you have let us know you won’t be coming) and you also receive discounts on other PARC products eg Birthday Parties and receive priority booking on our huge inflatable obstacle course – Splashtown in the school holidays. You also receive a car parking pass to use when you visit the Centre.

  • I have a lesson only membership – what is included?

    This is a lesson only option – 44 weeks each calendar year. If your child is sick and you bring in a medical certificate, a credit will be placed on your account. You also receive a car parking pass to use when you visit the Centre.

  • I have a lesson only membership – can I use the pool before and after my lesson?

    Yes – you can come in up to 30 minutes prior to your lesson and you can stay as long as you like after the class.

  • What is your progression guarantee?

    We guarantee that your child will progress up a level at least once every 30 weeks. (You must have attended 27/30 lessons). If your child has not progressed, we will offer a second lesson for free each week until they do.

  • Can my child move class at any time? ?

    Yes – just ask one of our team to help you with this.

  • How is my child assessed?

    Students are assessed by their teacher on an ongoing basis. We enter the information into our system and you will receive an email, at least once a term, notifying you of your child’s progress. You are then able to login to our online parent portal to see the information.

  • Do I have to stay and watch my child in their lesson?

    Yes, if your child is under 10. For students over 10 and under 13, you need to be present in the building.

  • Do you give out certificates as the children progress?

    Our parent portal gives you the opportunity to print your certificates for your child. You will also have your child’s PARC Swim Journey booklet in which you can record their progress.

  • Are the slides open during lesson times?

    The slides are open between 4.00pm – 7.00pm weekdays; 10.00am – 6.00pm weekends and Public Holidays. During School holidays, the slides operate between 10.00am – 7.00pm.

  • What should my child bring to lessons?

    Well-fitting bathers (one piece preferable), goggles and towel. All learn to swim equipment is provided eg. noodles and kickboards.

  • Does my child need goggles?

    In the early stages, goggles are not necessary but as they start to put their faces in the water, goggles enable them to see under the water and protect their eyes.

  • Does my child need a swim cap?

    No – not necessary but if the child has long hair, please ensure it is tied back and out of the face.

  • I want to cancel my lessons – what do I do?

    You need to complete a cancellation form and give us 14 days’ notice.

  • Will I always have the same teacher?

    We try to ensure teacher consistency but this is not always possible. PARC Swim has a set program so if a regular teacher is absent, the teacher covering will teach all the skills necessary for that level. A different teacher can have a positive effect, often able to give different teaching points to master a certain skill.

  • How long will it take for my child to be able to swim?

    Children learn at different rates. The best way to learn is to have consistent attendance over the year and to reinforce and consolidate what is learned in the lesson with practise outside lesson times.

  • How do I get in contact with you? ?

    You can call or email PARC Swim directly. T: 03 9781 8428 E: parcswim@parcfrankston.com.au

  • CRECHE

  • How do I book my child into crèche?

    Bookings are essential and available 7 days in advance for members, and 5 days in advance for casual visitors.

    Enrolment forms are available at PARC Reception. Enrolment forms must be completed 24 hours prior to the child using the service. For assistance enrolling or to explore our child care facility, please visit the Centre to speak with one of our friendly staff members. Enrolment forms brought back over the weekend will be procced on a Monday morning and ready for parents to book their child in by the Tuesday.  

  • How do I cancel my child’s booking?

    Cancellations for reasons other than illness, are required by 8.00am the day of the booking to allow PARC enough time to re-book the session. In the event of your child becoming ill and being unable to attend, please give as much notice as possible. Cancellations can be made by calling the centre or in person. This requirement enables us to ensure appropriate staffing levels for the following day's sessions. 

  • What aged children do you take?

    We provide care for children aged six weeks to five years old.

     

  • My child is toilet training at the moment. How will this be managed in creche?

    Staff are happy to support your toilet training goals. Please see a staff person so that your child’s individual requirements can be catered for.

  • Can children eat in creche?

    Yes, food is permitted in the sessions (remembering we are a NUT FREE, EGG FREE creche). Please ensure you label all items (incl water, formula bottles, etc). 

  • Are your staff qualified?

    Yes. Staff are qualified in compliance with the Department of Human Services requirements. 

  • If I arrive late, can my child stay later?

    We cannot be in breach of our licence conditions at any time, therefore we cannot extend your child’s creche session. 

  • What should I bring to a creche session? ?

    Nappy, wipes and a plastic bag for disposal.

    Change of clothes as required.

    Sunhat and sunscreen as required.

    Please label all items that belong to your child. 

  • Do I need an enrolment form if I am only using creche once?

    Yes, by law, we cannot care for a child until we have received a completed enrolment form signed by the child’s parent or guardian. 

  • How do I get an enrolment form?

    Enrolment forms are available from Reception, Creche and download here

  • Can I leave the Centre whilst you care for my child?

    We require parents/guardians to stay in the Centre whilst their child is using the service. This allows us to find you if needed. 

  • Can I have a permanent booking?

    Unfortunately, we do not offer permanent bookings. We do offer priority bookings of seven days in advance for members which gives you the opportunity to maintain a booking on an ongoing basis.

  • My child is sick. Can I bring them to creche?

    To protect your child, other children, parents and staff, please keep your child at home if they display any symptoms referred to on the School Exclusion Table.

    For example:

    • diarrhoea or vomiting in the last 24 hours;
    • conjunctivitis;
    • high temperature;
    • rashes; severe cold or flu; and
    • contagious diseases.

    Creche staff may request that you pick up your child if such symptoms are apparent during a session. 

  • Does creche operate on public holidays?

    No, creche is closed on public holidays and for three weeks over the Christmas/New Year period. 

  • Will you contact me if my child becomes upset during a session?

    Unless otherwise requested, you will only be contacted

    • when your child is distressed; or
    • in the case of injury or illness. 
  • What are the session times of creche?

    Session times

    Monday - Friday

    • Session 1 starts at 9.10am and finishes at 10.30am
    • Session 2 starts at 10.40am and finishes at 12:00pm

    Saturday

    • Session 1 starts at 8.00am and finishes 9.10am
    • Session 2 starts at 9.10am and finishes 10.25am
  • Do you change nappies?

    We will change your child’s nappy if required during the session. Please bring your child into creche in a dry, clean nappy. Please let our staff know if you have any special requirements. 

  • WELLNESS CENTRE

  • How do I book an appointment?

    Services are by appointment only, to book an appointment please call 9781 8444 to speak with a PARC staff member.

  • What is your Cancellation Policy?

    We appreciate 24-hours' notice if you wish to change or cancel your appointment. If no notice is given, a cancellation fee may apply. Please note that if you do arrive late, your treatment may be shortened to allow the therapist to be on time for their next appointment.

  • What do I wear if you have booked a treatment/package?

    Complimentary robes and towels are provided. During your treatment undergarments are optional. Disposable briefs will be provided at your request. Maintaining your sense of dignity and wellbeing is of the utmost importance to us. All of our therapists are trained to drape professionally to ensure your comfort and privacy at all times.

  • What is the gender of my therapist?

    Please note that whilst the majority of our therapists are female, we do employ male therapists who may be allocated to your treatment. If you have a preference, please tell us at the time of booking.